Service Manager
About Us
Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector.
Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world.
So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients – then we really want to hear from you.
What You Need to Know
The Service Manager is responsible for overseeing all aspects of assigned service project activities, including personnel coordination, materials, and budget management, ensuring delivery within agreed timelines and client specifications. The role acts as the primary interface with clients to understand requirements, resolve issues, and maintain strong working relationships.
Working closely with Directors of Services and key stakeholders, the Service Manager ensures the consistent delivery of high-quality customer support, aligned processes, and measurable performance against departmental KPIs.
The role collaborates cross-functionally to support the installation and commissioning of newly delivered projects, as well as ongoing aftermarket, life-of-field, and maintenance scopes.
In addition to operational delivery, the Service Manager is responsible for driving commercial performance through identifying and developing business opportunities, managing client relationships, and maintaining sales pipeline visibility to achieve financial and growth targets.
The Service Manager will support the ongoing development of service capabilities, including emerging offerings such as renewables, OEM support, and predictive maintenance. The role also ensures the effective leadership, development, and performance of service personnel, while promoting and maintaining a strong commitment to health, safety, and environmental (HSE) standards.
What We Are Looking For
Project & Operational Delivery
Work closely with internal departments (Engineering, Operations, Aftermarket, Sales, and Senior Management) to deliver projects safely, on time, and within budget.
Plan and coordinate resources, service activities, and equipment availability to meet project demands.
Organise project logistics to ensure materials and equipment are available when required.
Schedule and manage personnel to ensure timely mobilisation and compliance with project and safety requirements.
Maintain workforce requirements, including recruitment of specialised personnel as needed.
Plan, monitor, and report on all stages of the project lifecycle, ensuring effective governance and delivery.
Lead, support, and develop Service Department personnel, ensuring competency, performance, and career progression.
Client & Commercial Management
Act as the primary point of contact for clients, ensuring effective communication, issue resolution, and delivery in line with client specifications.
Manage project costs, change orders, and variations, including client communication and approval processes.
Ensure commercial protection through effective contract and scope management.
Identify and develop business opportunities with new and existing customers to support revenue growth.
Maintain and manage sales pipeline visibility, utilising CRM tools to track and convert opportunities.
Support the Sales function in identifying and delivering ‘quick win’ opportunities for Aftermarket and Services.
Represent the company at industry events, trade shows, and conferences.
Performance, Strategy & Continuous Improvement
Deliver operational efficiencies and continuous improvement initiatives to enhance project execution and customer experience.
Implement best practice processes and procedures to ensure consistency and alignment across service operations.
Execute departmental and business strategies relating to revenue growth, capability development, training, and market expansion.
Monitor, achieve, and report on key performance indicators (KPIs) for the Service Department.
Perform other duties and responsibilities as assigned.
Qualifications / Skills & Experience
Education
High School diploma or equivalent required.
Bachelor’s degree from an accredited college/university or equivalent experience preferred
PMP certification preferred
Essential
At least two (2) years of prior experience in project management role.
At least five (5) years of experience in the Oil & Gas service controls industry
Proven negotiation skills and ability to manage lasting client relationships.
Excellent communication skills with demonstrated ability to collaborate with other teams and organizations.
Ability to multitask, prioritize tasks and effectively manage assigned projects under pressure to meet the needs of internal and external clients.
Ability to work with ERP system(s).
Proficient using complete Microsoft Suite (Word, Excel, Outlook), Microsoft Project and additional PC skills.
Preferred
Understanding of electro/mechanical systems and equipment in Topside and Subsea Field
Understanding of business strategies and sales opportunities
Why Choose Us
We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.
