About Us

Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector.

Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world.

So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients – then we really want to hear from you.

What We Are Looking For
We are looking for a proactive Service Coordinator who will plan and coordinate service activities and support sales to existing customers, ensuring professional advice and technical guidance on company products. You will act as a key link between customers and internal teams, contributing to knowledge sharing and global cross-selling initiatives.

Health, safety, and quality are central to this role. You will be expected to engage in training, stop unsafe work, report incidents promptly, and actively contribute to continuous improvement. Strong technical and/or mechanical experience is required to meet customer needs with confidence and professionalism.

Some of the Key Accountabilities:

• Plan and coordinate service jobs both offshore and onshore, ensuring efficient scheduling and documentation.

• Take ownership of the service process from quotation to invoicing for timely and accurate execution.

• Coordinate material deliveries to offshore and onshore locations in collaboration with procurement and logistics.

• Assist with coordination of mobilization and demobilization of personnel for offshore and onshore service jobs.

• Maintain accurate records in the ERP system for service orders, materials, and job progress.

• Provide professional advice and technical guidance to customers, supporting sales and cross-selling opportunities.

• Monitor job progress and proactively resolve issues to meet customer expectations.

• Ensure all required documentation for service jobs is accurate and complete before closure (job reports, timesheets, calibration certificates etc.)

• Ensure all service activities comply with health, safety, and quality standards.

Qualifications / Skills & Experience

Essential:

Strong organizational and planning abilities with a structured approach

Ability to prioritize and manage multiple tasks effectively

Proficiency in Microsoft Office (Outlook, Teams, Excel)

Self-driven and confident working independently across all levels

Fluent in English, both written and spoken.

Preferred:

Previous experience in a similar role within the Oil & Gas industry

Mechanical background or understanding

Why Choose Us

At Proserv, we are guided by our core FRESH values, which shape our culture and drive our success.

We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.

We will offer you as part of our package: Health insurance, good pension scheme and accident insurance.

We offer flexible working, with very good facilities to accommodate how you choose to get to work.