Role Synopsis

The purpose of this role is to support the Inside Sales team in managing CSR processes and to bring in technical support thereby improving lead time in processing.

Key Accountabilities (includes, but not limited to the following)

• First hand communication and follow up with Clients and promptly respond to all queries

• Demonstrate positive relationships with clients, vendors and team members and provide customer service as needed.

• Order conversion: Check the client purchase order, internal sales order received against the sales quote submitted. Receive hand-over from the inside sales team and clarify all the queries at the time of handover.
• Raise the material ordering requirement to the procurement team and follow up for sub-vendor PO generation within the TAT.
• Update the forecasted delivery dates to the customer within 1 week of client purchase order receipt.
• Be a focal point to the customer and handle clarification of both technical & non-technical queries received from the client. Coordinate with inside sales team if any doubts on the technical queries raised by the customer.
• Coordinate with the procurement team on the sub-vendor material monitoring and expediting as required.
• Provide delivery updates to the customer on a regular basis.
• Upon material readiness inhouse, CSR shall coordinate with stores & logistics team to get the weight and dimensions of the package & shipping documents (packing list and commercial invoices) and share it with client for material delivery based on the incoterms agreed in the purchase order.
• Share the necessary certifications for the materials to the client as agreed in the purchase order.

• Keep the AX system updated up to date.

• Accounts receivable invoicing to the customer.
• Provide the forecasted invoicing value for every month to the finance and achieve it. Update any drift in the forecasted figures in advance to the finance before month closing.
• Registrations with new companies by supporting the admin process in registering Proserv Products and Services.
• Liaise with the inside sales team to understand the forecasted jobs and proactively work with the procurement team to maintain the stock levels as required.

• Perform any other duties related to the job as assigned by the direct manager or related departments.

Compliance Requirements

Proserv have a Business Ethics Policy (‘the policy’) which provides guidance to all employees in their day to day roles as well as helping you and the business comply with the law at all times. The incumbent must read, understand and comply with, at all times, the policy along with all other corresponding policies, procedures and directives.

QHSE Responsibilities

• Demonstrate a personal commitment to Quality, Health, Safety, and the Environment
• Apply Proserv, and where appropriate Client Company’s, Quality, Health, Safety & Environment Policies and Safety Management Systems
• Promote a culture of continuous improvement, and lead by example to ensure company goals are achieved and exceeded.

Qualifications

Education

• Excellent written and oral communication skills
• Exceptional working knowledge of Microsoft programs, including Outlook, Word, Excel, and PowerPoint
• Excellent organizational skills with a high degree of attention to detail