About Us

Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector.

Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world.

So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients – then we really want to hear from you. 

What You Need to Know

Proserv are looking for an Operations Manager to join our established team at our facility, Artemis House, Great Yarmouth. 

Our Operations Manager is responsible for overseeing the day-to-day execution of manufacturing, production, and service delivery within a specific facility/location, ensuring alignment with Proserv’s operational standards and business objectives.

This role is accountable for on-time delivery, facility performance, cost control, and resource optimisation while driving operational excellence and continuous improvement. You will have full responsibility for all technician resources within the facility, irrespective of the business unit they are delivering work for, ensuring efficient resource utilisation and workforce planning to meet operational demands.

Additionally, this role manages facility overheads, infrastructure, compliance, and safety standards, fostering collaboration across functions, business units, and teams to support Proserv’s strategic goals.

What We Are Looking For

Some of the Key Accountabilities (processes performed by this position:

• Ensure compliance with health, safety, environmental (HSE), and regulatory requirements, maintaining a strong safety culture.
• Champion facility collaboration to maintain focus, communications and morale within the facility as it relates to overall Proserv business goals and objects. Cascade these down to the local facility teams to build high morale and foster our FRESH culture.
• Manage and oversee daily operations within the facility, ensuring on-time / right first time delivery of products and services in line with customer commercial agreements, business unit requirements and overall business objectives putting Safety and Quality first.
• Support the annual budgeting and forecasting process contributing through full collaboration with Sales, Business Units and local capabilities.
• Proactively manage the facility team to deliver Manufacturing and Services work package costs and schedules executed through the facility at optimum productive levels.
• Lead facility and operational budget management, ensuring cost control, efficiency, and optimisation of overhead expenses.
• Drive manufacturing and service excellence by implementing standardised processes, improving productivity, and ensuring alignment with best practices.
• Monitor and analyse facility performance metrics, including production output, resource utilisation, and operational efficiency.
• Ensure full accountability for all technician resources within the facility, regardless of business unit, ensuring their utilisation, efficiency, and deployment align with operational needs.
• Oversee workforce planning, including technician scheduling, training, and development, ensuring competencies, skills and capabilities match business demands.
• Optimise facility resources, including workforce planning, equipment utilisation, and material flow, to drive operational efficiency.
• Lead continuous improvement initiatives, driving LEAN execution and efficiency enhancements within the facility.
• Act as the focal point for Sales and Operations Planning (S&OP) within the facility, ensuring accurate backlog, forecast, and capacity planning.
• Oversee facility management activities, including lease negotiations, maintenance planning, and infrastructure improvements.
• Collaborate effectively across functions, locations, and business units, fostering a culture of teamwork and driving decision-making that prioritizes the best interests of Proserv as a whole

Processes owned by this position:

• Ownership of facility operations and production execution, ensuring on-time delivery, quality, and efficiency targets are met.
• Full accountability for all technician resources within the facility, ensuring efficient utilisation, deployment, and workforce planning, irrespective of the business unit they are supporting.
• Accountability for facility overheads, cost control, and operational budgets, ensuring alignment with business objectives.
• Responsibility for managing facility-related CAPEX, including planning, approval, and execution of investments.
• Leadership and development of facility personnel, ensuring training, succession planning, and workforce optimisation.
• Oversight of facility performance metrics, including operational efficiency, asset utilisation, and production KPIs.
• Governance of health, safety, environmental (HSE), and regulatory compliance, maintaining operational integrity.
• Ownership of continuous improvement and LEAN execution initiatives to drive process efficiencies and cost reductions.
• Ensuring strong cross-functional collaboration with commercial, engineering, and supply chain teams to align operations with business needs.

Qualifications / Skills & Experience

Education

Essential

• Higher education (HND+) in a management, technical, or other related subject

Preferred

• Bachelor’s Degree from an accredited college/university in a management or technical subject
• Management qualification

Experience

Essential

• Proven track record in the delivery of high specification industrial manufacturing
• Excellence in organizational and people management across multiple skillsets and experience
• Practitioner of continual improvement and efficiency e.g. Lean Six Sigma

Preferred

• Operational facility management
• Energy sector experience

Why Choose Us

We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.

What you receive from Proserv as your employer is so much more than just a salary, our Total Reward package includes free cover for:

• Private Medical
• Life Assurance
• Income Protection
• Personal Accident
• Up to 7.5% contribution to Pension

As well as these funded benefits, Proserv offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of these include:

• Dental Insurance
• Gym Flex
• Purchasing or selling additional annual leave
• Technology products
• Critical Illness cover
• Additional cover for your family.